Applying Fuzzy Composite Programming to Assess and Compare Organizational Effectiveness of Knowledge Management Strategy

This paper applies Fuzzy Composite Programming (FCP), which is a Multiple Criteria Decision Making (MCDM) model, to comprehensively assess the organizational effectiveness of knowledge management strategy (KMS) of 15 clinical nursing units in a large metropolitan area hospital. FCP allows the integration of qualitative and quantitative data and provides a better decision model for assessing complex scenarios like KMS. The knowledge capabilities model, which measures the contribution of infrastructure and process capabilities on the organizational effectiveness of KM was used in conjunction with a construct to measure perceived patient benefits and risks. Additional quantitative data on the operational effectiveness of KM was collected to complete the FCP model. By fitting the FCP model using the quantitative data, we found that knowledge process capability plays the most important role in assessing Organizational Effectiveness compared to the other second level indicators. Among third level indicators, knowledge application process capability was the largest contributor to the knowledge process capability.